"Hope provided root and branch transformation, creating a solid infrastructure in terms of planning, budgeting and comms. We have benefited hugely from Hope’s expertise and relational approach, both in the L&D team and across the organisation."

Sean McCahill - Head of HR, Harmeny Education Trust

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“Hope helped me to develop a better working environment for my staff team and a new way of working.

In addition to people policy, process and strategy, she has provided complete systems for us:

Recruitment, induction, training and probation process
Performance management and supervision framework.

These have led to better quality and more consistent conversations amongst our team and improved attraction and retention of talented CAs.

This has resulted in improved consistency and care for our patients and wellbeing and engagement for our staff.

As well as organisational development, she has provided front-line direct services for me and my manager. The support and coaching allowed one of my team to identify and understand how their work performance was being influenced by a personal life situation.

This created a new direction, where I felt able to discuss this in a safe manner with them, but also bring the conversation around to how best to support them to perform at their best despite what was going on. It also enabled me to provide a framework for future support, keeping both staff wellbeing and performance in mind.”

Dr Jonathan Liu, Realm Chiropractic

"We brought Hope in to identify where she could develop, support and deliver training for our leadership team. Hope’s support and expertise provided me more space not just for working in but on my business. It created a supportive framework around my practice manager’s development, which I was unable to provide, and I now feel I have more capacity and feel less pushed by things that were causing me to feel stuck. Hope has an excellent way with explaining concepts that can be challenging to grasp but are essential for a leadership mentality as a small business owner."

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“We brought Hope in to look at recruitment and retention, and to advise us on how to develop our leadership team to consolidate our growth and prepare us for the next steps of the business.

As a Chiropractor, my focus is on patient care, quality clinical experience and outcomes. Hope helped me to see that I was also needing to step into Leadership and ensure I had time to work on my business as well as in it.

I wanted to develop my Practice Manager's leadership skills but realised - as someone with no leadership training myself - I couldn't help her to take the next, necessary step.

Her role is critical to managing our team and getting the best from their wellbeing and performance. The skills and confidence she has developed are having fantastic results: she is confidently tackling performance conversations; the recruitment, induction, probation and performance management process we now have in place is rigorous and gives us both peace of mind and is helping us identify and retain the right talented CAs; and we've redesigned our values, which thread through all of our work to build a consistent narrative based on quality and excellence.

Our leadership development training and coaching that Hope delivers means we both get independent time to work on our own development, we each get support and mentoring, but it also means we get time together to develop how we collectively want to be leading our team during our small group training sessions/workshops.

Our team has stabilised, leadership confidence has grown for us both, my practice manager is managing performance clearly, fairly and successfully, and, as a leadership team, we are stronger, communicating with each other better, and building our team has meant we can focus on building our business.”

Dr Jonathan Liu - Owner, Realm Chiropractic

"As a coach, Hope was able to provide me with a structured approach when I found decisions that we had taken emotionally hard to process. At the time I felt I had to be able to give my team support, but felt too overwhelmed to do this until I met with Hope. She provided me with very positive concepts how to process my feelings. By doing this she helped me to use this way of thinking to provide my team with a more positive outlook on the situation and what the team could do to move on and grow.”

Thomas Beutenmuller, Social Care Manager.

"Hope is a highly professional, experienced and knowledgeable coach. Her empathy, insightful use of questioning and ability to hold space for me led me to rapid self realisation about my attitude towards work and subsequent formation of focussed next steps..I had such a positive and useful session with her. Can't recommend her coaching services highly enough!"

Roisin Wiseman, Head Teacher.

"Working with Hope has been a truly transformative experience!

Hope helped me advance my career by designing a bespoke development plan and supported me to learn the skills I needed. I learned essential leadership and management skills, including personal effectiveness, how to conduct performance conversations that are both supportive and constructive, and how to develop my team. She also guided me in learning financial management skills, such as budget planning and forecasting.

She led me to understand the importance of collaboration, which has significantly improved my decision-making and teamwork skills. Her compassionate, non-judgmental approach increased my emotional intelligence and made me more empathetic in my leadership. Hope also helped me discover that my perfectionism was impacting my life and career, (which was something I kept ignoring for a long time), and together, we worked on strategies to overcome it, and get past my self-limiting beliefs, enabling me to be more effective and balanced!

Hope guided me on how to establish my personal brand and helped to develop executive presence in meetings, which made a big impact on my confidence and how I'm perceived as a leader.

She is incredibly passionate about making a difference and truly cares about what she does, which was evident in every coaching session. Hope is super knowledgeable, professional and her expertise and approach has been a true inspiration to me, encouraging me to continuously improve my practice. I highly recommend her, especially if you are your own boss or a business leaders looking to grow or advance in your career!"

Anna Ziebicka, L&D Advisor

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“I have found the training to be excellent, working on team feedback and communication, but also across HR and organisational development consultancy (implementing an end-to-end recruitment and performance management process for us, for example) and also training widely on leadership and management, emotional intelligence and psychodynamics. I had no idea we needed that kind of work until we saw for ourselves how useful it really is; Hope underpins everything with theory but takes a highly practical approach to applying it within the clinic and team setting.”

Dr Jonathan Liu - Owner, Realm Chiropractic

“Our stumbling block has been ‘communication and judgement’ and your workshop provided a safe space for each person to say what they were thinking without feeling this was ‘wrong’ or ‘offending anyone’.

The workshop broke a barrier we’ve been experiencing where giving feedback has been ‘taken personally’, but we now know how to do this in a way that’s more constructive and helpful, and everyone is clear about how feedback helps us and the business to grow.

Sharing and discussing how each of us prefers to be managed, receive feedback and be communicated with was great, especially with it being the whole team present. You created a chance for us to see each other in a fresh light and get to know our individual needs and preferences, as well as the needs of the business; this will help conversations during the working day feel more approachable.

Being able to speak about work without judgement sets a tone and pace of healthy communication and teamwork for the future.”

Wendy McNaughton - Practice Manager